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help desk software

Integration & Customization

 
 

Customize your help desk and have seamless integration

Support operators love our software because our software was designed with the actual users in mind. Features that work for the operators and clients and work flows that simply make sense.

Customize the style (HTML & CSS) of your help desk

Easily customize your help desk style by modifying the HTML & CSS from within the software!

More advanced users can edit direct template files for further changes (with the downloaded version)

   

Powerful API for external integration

Use our powerful API to perform "single sign on" login authentication, create tickets remotely, lookup ticket data, search users, and much more!
   

Widgets

Extend and customize your software with a number of useful widgets. Customize the admin & public sections with Widgets. With the downloaded version you can even create your own widgets.
   

Can be used with any language

Easily translate the software to fit your language needs. We have a central language file for the public & admin sections. Have any number of language options.
   

LDAP & external login source options

Connect any number of external login sources into the software in a seamless and efficient manner. You are able to connect to any external sources by using one of our preset login sources or creating your own. Connect to external databases (MySQL, MSSQL, PostgreSQL, Oracle, Etc...), any Active Directory / LDAP source, or literally any other source by using custom login source files.
   

Users & General Settings

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