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help desk software

Reporting

 
 

Analyze your help desk activity and customer service

Without analysis you will not know if your help desk is running smoothly and whether or not your customers are truly satisfied by your level of support. With our array of reports you can dig into activity & satisfaction data.

Reports for departments, operators, public users, statuses, etc...

View comprehensive reports for department activity, status reports, operator reports, company and public user reports, and more.

All reports can be filtered to specific sections and date ranges. Export or print reports for further analysis.

   

Customer satisfaction reports

Your customers are asked to rate your ticket posts (by default) allowing you to measure and analyze your customer satisfaction. You can filter down the results to certain departments, operators, etc...
   

SLA reports & billing reports

If you have service level agreements setup you will be able to view specific SLA reports for each company/SLA.

Billing reports allow you to analyze the number of billable tickets, hours billed, etc..

   

Your Clients' Experience Users & General Settings

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