Automations allow you to make behind-the-scene changes based on scenarios or conditions that you set up. Automate ticket actions, assignments, and more.
Easily change the look & feel of your software from within the software. Change the HTML and CSS styles to match your own site.
A ticket view is a list of tickets. You can use ticket views for an "open" tickets list, "closed" tickets list, and really any other type of ticket list you would commonly want to see.
Saved Responses can save a lot of time from typing common replies on tickets.
"Desks" allow you to create multiple public sections, each separated and isolated from each other.
With single sign on you can log your users in from your own site or login process.